Privacy Policy

Last Updated: January 2025

Your privacy matters deeply to us at Isqaroqalx, and we want you to understand exactly how we handle your information when you use our educational platform. This policy explains what data we collect, why we need it, and how we keep it safe—because transparency is the foundation of trust. We've written this in plain language, so you won't need a law degree to understand your rights.

By using Isqaroqalx's services, you're agreeing to the practices described here. We encourage you to read through this carefully, especially if you're new to our platform or if it's been a while since you last reviewed our policies.

Personal Information We Gather

When you join Isqaroqalx, we collect certain information to create and manage your account. This includes your name, email address, username, and password—the basics you'd expect from any online service. We also ask for your educational interests and learning goals so we can personalize your experience and recommend courses that actually match what you're trying to achieve.

Information You Provide Directly

Account Registration Data: Your full name, email address, chosen username, and secure password are essential for creating your learning profile. We may also collect your age or date of birth to ensure compliance with educational regulations and age-appropriate content delivery.
Profile Information: You can add details like your educational background, professional field, learning objectives, and profile photo. This helps us tailor course recommendations and connect you with relevant learning communities on our platform.
Course Interaction Data: As you progress through courses, we track your completed lessons, quiz scores, assignment submissions, and time spent on various modules. This isn't about surveillance—it's about helping you pick up where you left off and measuring your progress.
Communication Content: When you contact our support team, participate in discussion forums, or message instructors, we store these communications to provide assistance and improve our service quality.

Automatically Collected Technical Data

Like most websites, Isqaroqalx automatically collects technical information when you visit our platform. We gather details about your device type, browser version, operating system, and IP address. This helps us troubleshoot issues—for instance, if a video won't play on certain browsers, we need to know which ones are causing problems.

We also track how you navigate through our site: which pages you visit, how long you stay, what features you click on, and where you encounter difficulties. This behavioral data is aggregated and analyzed to identify patterns that help us make the platform more intuitive and user-friendly.

Payment and Transaction Information

If you purchase courses or subscriptions, we collect payment details necessary to process your transaction. However, we don't store complete credit card numbers ourselves—our payment processors handle that sensitive information according to industry security standards. We do retain transaction history, purchase dates, and pricing information for your records and our accounting purposes.

Data Usage Purposes

Everything we collect serves a specific purpose tied to making your educational experience better, safer, or more personalized. We're not in the business of hoarding data for its own sake—each piece of information has a job to do.

Core Platform Functionality

First and foremost, we use your information to deliver the educational services you signed up for. This means processing your login credentials to authenticate your identity, tracking your course progress so you don't lose your place, and maintaining your learning history so you can reference past materials. Without this data, the platform simply wouldn't work as an educational tool.

We also use your profile information to generate personalized dashboards, recommend relevant courses based on your interests and progress, and send you notifications about assignment deadlines or new content in courses you're taking. Think of it as having a study assistant who knows what you're working on.

Service Improvement and Analytics

Platform Optimization: We analyze usage patterns to identify which features are most valuable and which ones cause confusion. If thousands of students abandon a particular lesson halfway through, that's a signal we need to redesign it.
Content Development: Your learning data helps us understand which topics resonate with students and where additional resources might be needed. This informs our decisions about what new courses to develop or which existing ones to expand.
Performance Monitoring: Technical data helps us maintain system stability, load times, and video streaming quality across different devices and connection speeds.

Communication and Support

We'll use your contact information to send important account notifications, respond to your support requests, and keep you informed about courses you're enrolled in. You might receive emails about upcoming live sessions, new course materials, or changes to our terms of service. We also send periodic newsletters featuring learning tips and platform updates, though you can opt out of these marketing communications anytime while still receiving essential account-related messages.

Security and Fraud Prevention

Your data helps us protect both you and our community from security threats. We monitor for suspicious login attempts, unusual account activity, and potential fraud patterns. If someone tries to access your account from an unfamiliar location, we might require additional verification—an inconvenience, perhaps, but one that keeps your learning progress and personal information secure.

Information Collected by Third Parties

Isqaroqalx doesn't operate in isolation—we partner with several trusted third-party services to deliver specific functionalities that enhance your learning experience. These external providers may collect certain information when you interact with their embedded features on our platform.

Educational Technology Partners

We integrate various educational tools like video hosting services, interactive coding environments, and collaborative whiteboards. When you use these features, the respective providers may collect usage data according to their own privacy policies. For example, our video platform partner tracks viewing statistics to ensure smooth playback, while coding sandbox environments might analyze your programming attempts to provide real-time feedback.

Analytics and Performance Services

We use analytics services to understand how students interact with our platform—which pages load slowly, where users encounter errors, and how different features perform across various devices. These services collect technical information like browser type, screen resolution, and navigation paths. The data is typically aggregated and anonymized, meaning it's used to spot trends rather than track individual users.

Payment Processing Partners

When you make a purchase, your payment information goes directly to our certified payment processors who handle the sensitive transaction details. They collect billing information, credit card data, and transaction records necessary to complete your purchase and prevent fraudulent charges. We receive confirmation of successful payments and basic transaction details, but not your full payment credentials.

Links to Other Websites

Throughout our courses and learning materials, you'll encounter links to external websites—whether they're supplementary reading resources, research papers, or relevant industry tools. Once you click through to these external sites, our privacy policy no longer applies. Each website has its own approach to data collection and privacy, which may differ significantly from ours.

We curate these external resources carefully for educational value, but we can't control or take responsibility for the privacy practices of third-party websites. Before providing any personal information on external sites, we recommend reviewing their privacy policies and terms of use.

Data Protection and Confidentiality

Protecting your information isn't just a legal obligation—it's central to maintaining the trust you place in us as your educational partner. We've built multiple layers of security into our systems, from the technical infrastructure to our internal policies and employee training.

Technical Security Measures

Encryption Protocols: All data transmitted between your device and our servers travels through encrypted connections using industry-standard TLS protocols. Your password is hashed using strong cryptographic algorithms, meaning even our own staff can't see it in readable form.
Access Controls: We restrict access to personal information on a need-to-know basis. Only authorized personnel with legitimate business reasons can view user data, and all access is logged and monitored for unusual activity.
Infrastructure Security: Our servers operate in secure data centers with physical security measures, redundant systems, and regular backups. We maintain separate environments for production, testing, and development to prevent accidental data exposure.
Regular Security Assessments: We conduct periodic security audits, vulnerability scans, and penetration testing to identify and address potential weaknesses before they can be exploited.

Data Minimization and Retention

We follow the principle of collecting only what we actually need—no more, no less. If we don't have a clear purpose for a particular piece of information, we simply don't ask for it. Once data has served its purpose or you close your account, we have policies in place for secure deletion, though some information may be retained for legal compliance or legitimate business purposes like financial records and fraud prevention.

Active learning data remains accessible while you're using our platform because you need it to track your progress and pick up where you left off. If you decide to leave Isqaroqalx, you can request a copy of your data or ask us to delete it entirely, subject to any legal requirements we might have to retain certain records.

Incident Response and Breach Notification

Despite our best efforts, no system is completely invulnerable. If a security incident occurs that compromises your personal information, we have procedures in place to respond quickly, contain the damage, and notify affected users as required by law. We'll be transparent about what happened, what information was affected, and what steps we're taking to prevent similar incidents in the future.

Legal Framework for Data Protection

Our data processing activities are grounded in several legal bases depending on the context and your relationship with Isqaroqalx. When you create an account and use our services, we process your information based on the contractual necessity—we need this data to deliver the educational services you've requested. We can't provide you with personalized courses and track your progress without processing your account and learning data.

For certain activities like sending marketing communications or conducting analytics to improve our services, we rely on legitimate interests as our legal basis. This means we've balanced our business needs against your privacy rights and determined that the processing is reasonable and expected. You have the right to object to processing based on legitimate interests, and we'll respect that choice.

In some cases, we ask for your explicit consent—particularly when collecting optional information or using data in ways that go beyond what's strictly necessary for providing our core services. You can withdraw this consent anytime, though doing so might limit certain features or personalization options.

Special Provisions

Children's Privacy

Isqaroqalx takes the privacy of younger learners seriously. If our platform serves users under the age of 18, we comply with applicable children's privacy laws and may require parental consent before collecting personal information from minors. We limit the data we collect from younger users to what's necessary for educational purposes and provide parents with tools to review and manage their children's accounts.

Institutional and Corporate Accounts

When you access Isqaroqalx through a school, university, or employer-sponsored program, additional terms may apply. Your institution may have access to certain learning analytics and progress data as part of their educational or training programs. We recommend reviewing any supplemental agreements or policies provided by your institution regarding data sharing and privacy practices.

Your Rights and Choices

You're not powerless when it comes to your personal information. Depending on your location, you may have specific legal rights regarding your data, and we've built tools into our platform to help you exercise these rights.

Access and Portability: You can request a copy of the personal information we hold about you. We'll provide this in a structured, commonly used format so you can review it or transfer it to another service if you choose.
Correction and Updates: If your information is inaccurate or incomplete, you can update most of it directly through your account settings. For data you can't modify yourself, contact our support team and we'll make the corrections.
Deletion and Account Closure: You can request deletion of your personal information or close your account entirely. We'll honor these requests subject to legal obligations that might require us to retain certain records.
Marketing Preferences: You control whether you receive promotional emails and newsletters. Account security notifications and essential service updates will still reach you even if you opt out of marketing communications.

Changes to This Policy

Privacy practices and legal requirements change over time, so we may need to update this policy periodically. When we make significant changes, we'll notify you through email or prominent platform notices, giving you time to review the updates before they take effect. Your continued use of Isqaroqalx after policy changes indicates your acceptance of the revised terms, though we'll always strive to maintain or strengthen privacy protections rather than weaken them.